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In development — not yet available
KnowledgeDesk
Quality assurance and agent support for outsourcing teams
KnowledgeDesk is our second product: quality review at full coverage instead of sampling, with in-call support for agents. It is in development and not yet available to try.
Built for BPO providers and in-house contact centers
What it does
- Full-coverage QA
- Every interaction scored against your rubric, so quality stops depending on which two percent got sampled.
- Agent assist
- Relevant answers and next-best actions surfaced during the interaction, drawn from your own knowledge base.
- Coaching insights
- Patterns per agent and per team, with the specific moments a supervisor should listen to.
- Client reporting
- Shareable dashboards that answer client questions before the QBR, not during it.
See KnowledgeDesk scored against your own rubric
Send us a sample rubric and we will show you what full-coverage scoring looks like on interactions you already know.